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Professional Image and Business Presence
Stronger client service skills and confidence handling difficult callers
listening skills and call-handling techniques that turn routine interactions into positive customer experiences
and as a full-day workshop for teams
Customer Support eLearning Course Education Professional Image and Business PresenceThis eLearning Course looks at various types of Customers and their induvial needs and teaches Agents how we can serve them better and more efficiently. The focus in this Customer Service Course is on dealing with Customer challenges such as Ticket backlogs, SMS, texting, emails and various Professional Communication Tools. It teaches Agents how you be Proactive and understand feedback surveys and how to provide support before Customers know they need
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