Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg Andrew had to pick a

Andrew had to pick a solution

in any setting

Delegates learn what stress actually is

Strengthen vocal tone

Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg Andrew had to pick aSound professional, clear and confident on every call. The Professional Telephone Skills Workshop is a focused half day program for contact centre operators, customer service agents and any team whose voice represents the organisation on the phone. In three intensive hours, delegates learn to project a confident vocal image, handle difficult callers with composure, and deliver customer service excellence on every interaction. The workshop runs from