Conflict Resolution eLearning Course Workplace Essentials A well-trained contact centre can

A well-trained contact centre can be the difference between gaining more customers and losing customers

Learn breathing and vocal technique that supports clearer

this program provides the tools needed to strengthen client engagement

How to Overcome Speaking Faults

Conflict Resolution eLearning Course Workplace Essentials A well-trained contact centre canWelcome to the Conflict Resolution workshop. Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using 'The Agreement Frame'. There are 12 Modules to the course, each Module may take an hour or more to complete,